Careers at Traiana

This position primarily focuses on providing application and technical support via telephone and email to existing external clients. It requires software support experience and troubleshooting of our products. This position will report to the Director of Client Services.
 
The ideal candidate will possess and consistently demonstrate these attributes:

• Experience supporting web-based financial applications including trade posting, reporting, and exception handling/troubleshooting
• Hands on technical experience utilizing database tools, basic SQL knowledge, and an understanding of common transport protocols including MQ, Email, FTP and SMTP
• Experience working with and supporting multi-tier applications including Java, Weblogic and Oracle
• Experience working in Windows, Unix, and Linux environments and proficiency using MS Office suite
• Excellent communications skills and experience dealing with client representatives at various levels
• BA/BS in Business, Finance, Economics or Computer Science
• 3+ years work experience in a software customer support role
• Basic knowledge/experience in financial industry
• Ability to liaise with various internal groups (Product/Project Management, Development, Quality Assurance, IT)
• Entrepreneurial, willingness and ability to multi-task
• Ability to work under pressure to resolve client issues
• Ability to work both independently and within a team to follow through on issues from beginning to end
• Ability to work flexible hours/shifts