We are looking for client service Level 2 analyst to join our client services team!

The position requires the ability to work shifts and holidays.

 

Key Accountabilities:

  • providing 2nd level support to global client facing teams and internal departments
  • providing support and troubleshooting of the company’s products
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Requirements:
  • 3-4 years’ experience in a client services role – Must
  • Experience in a technical role - Must
  • Fluent English, preferably mother tongue - Must
  • Ability to learn complex systems and applications - Must
  • Ability to work flexible hours / shifts
  • Experience dealing with client representatives at various levels
  • Knowledge/experience in financial industry – Advantage
  • Familiarity with TCP/IP, FTP, certificates, AD, Proxy and MQ – big advantage
Personal Qualities:
  • Ability to multi-task
  • Ability to work under pressure to resolve client issues
  • A Fast learner
  • Good communications skills
  • Ability to work independently and as a team
  • Ability to collaborate with multiple teams
  • Strong analytical skills and able to collate and interpret data from various sources
  • Be self-motivated and flexible with the initiative required to ensure that our clients have a high degree of confidence in the candidate’s ability to efficiently manage the services with minimal intervention

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